BTG's Intelligent Command Center for Telecom Projects.

BTG's Intelligent Command Center for Telecom Projects.

Goals

Operational Efficiency
  • Reduce manual, repetitive work (spreadsheets, emails, double entry).
  • Standardize and automate workflows.
  • Accelerate project cycle time.
  • Improve crew utilization and scheduling accuracy.
Financial & Margin Improvement
  • Reduce administrative workload, allowing for more projects and higher revenue.
  • Increase project gross margins.
  • Reduce rework and costly field errors by enforcing checklists and QA gates.
  • Improve billing accuracy and shorten days-to-invoice and days-to-cash..
Visibility & Reporting
  • Centralize all project data so leadership has real-time dashboards of job status, bottlenecks, productivity, and risk.
  • Provide accurate forecasts for labor, materials, revenue, and subcontractor spend.
  • Provide the office team with streamlined, easy-to-use workflows that make their day-to-day work more efficient and fun.
Compliance, Safety & Quality
  • Use automated notifications for expired documents, OSHA, climbing certificates, etc.
Scalability & Standardization
  • Easily add new markets, sites, projects, crews, and subcontractors - without proportional overhead. This platform is built with scalability in mind.
  • Standardize rules and workflows.



KPIs

Operational KPIs
  • Overall project cycle time reduction (%): Bid → planning → construction → close-out.
  • Reduced time spent on admin per project (hours/week).
  • Dispatch efficiency: Average time from job creation to crew assignment.
  • Crew utilization (%) and scheduled vs. actual hours variance.
  • Reduced % of jobs completed without rework.
Financial KPIs
  • Reduction in project cycle times allows for more revenue to come.
  • Days-to-Invoice and Days-to-Cash improvements.
  • Cost capture accuracy: % of labor/materials correctly logged in system.
  • Gross margin per job (before vs. after implementation).
  • Reduction in overtime by better scheduling (%).
Quality, Risk & Compliance KPIs
  • Crew/subcontractor compliance profiles store their safety certificates, OSHA, etc.
  • Safety compliance rate (JHAs completed, required photos uploaded, checklists followed).
  • Inspection pass rate (internal or customer-mandated).
Data Health
  • Organized data platform makes business more valuable and secure.
  • All important data is now organized and transparent.
  • Activity log stores team actions and time stamps.
  • Easy to access, easy to use.


What Success Looks Like

Business Success
  • 10–20% reduction in project cycle times, allowing more projects per month.
  • 5–10% improvement in project gross margins due to reduced rework and better cost capture.
  • Billing occurs faster, creating a healthier cash flow.
  • Leadership can see all job statuses instantly, eliminating “status-chasing”.
Operational Success
  • Teams operate on one source of truth—no parallel spreadsheets, no duplicated systems.
  • Scheduling is predictive and automated: crews get optimized workloads based on skills, geography, and equipment.
  • Field crews follow standardized workflows with required steps, photos, safety checks, and documentation.
  • Permits, materials, subcontractor POs, and close-outs flow automatically from step to step.
  • Variance between estimated and actual hours drops.
Behavioral / Cultural Success
  • Employees are happy with the system because it makes their job easier.
  • Supervisors & PMs spend more time on high-value work (planning, customer management) and less on manual/repetitive/admin work.
  • Data organization, quality and visibility improves, allowing for informed decisions.
  • Communication friction decreases.



Software Requirements - General


Section
Description
Project Summary
Design, build, and implement a tailored work management and automation platform that improves telecom construction workflows across project management, engineering, permitting, construction, field operations, and safety/QA.
Industry
Telecom construction
Workload
  • 2,000–20,000 jobs per year (various sizes: from service tickets to multi-week builds)
  • Concurrent users: 30–300
  • Field crews: 20–150
  • Peak mobile usage during day shift
Core Features
Project Management
  • Create, develop, schedule, assign and track projects.
  • Standardized workflows with configurable SOP steps.
  • Site tracking
  • Project status tracking.
  • Job notes, comments, and attachments.
Site Preparation
  • SOP based on site type and site owner.
  • One-click auto-generated rigging plans.
  • Automated tower owner notifications.
Scheduling & Dispatch
  • Crew profiles, calendar and availability.
  • Quick crew scheduling.
  • Automated assignment recommendations based on skills, location, certifications, and workload.
  • Conflict detection (double-booking, missing materials, missing permits).
Reporting & Dashboards
  • Visual dashboard, individually customized for executives, project managers, foremen.
  • Project cycle times, crew productivity, downtimes.
  • Forecasting for revenue, labor, and material usage.
  • Geo features, sites on map.
Subcontractors
  • Subcontractor profiles.
  • Compliance tracking: OSHA, climbing certificates, other.
  • Performance tracking, workload tracking.
  • Subcontractor SMS/email notifications.
Additional/Future Features
Mobile App for Field Operations
  • Daily schedule view & job instructions.
  • On site clock-in and clock-out feature.
  • Required photos, forms, signatures, materials, and measurements.
  • Geo-tagging and time tracking for field crews.
  • Safety checklists, JHAs, and pre-work compliance steps.
Advanced Automation / AI
  • To be decided.
Customer Portal
  • External clients can monitor job progress, milestones, photos.
Dashboard Pages/Screens
1. Executive Dashboard
  • Job pipeline.
  • Revenue forecast.
  • Project cycle time metrics.
  • Region/crew productivity heatmap.
  • SLA status.
2. PM / Operations Dashboard
  • All projects by stage.
  • Bottlenecks (permits, materials, approvals).
  • Crew assignments & schedule.
  • Upcoming deadlines.
  • Territory map.
  • Upcoming jobs.
  • Schedule board.
3. Field Crew Dashboard
  • Schedule
  • Job details (steps, checklist, photos required)
  • Time logging
  • Safety checklists
4. Clients
5. Markets
6. Sites
7. Projects
8. PMs.
9. Crews/Contractors
10. AI Tools
11. Settings
12. Activity Log
Integrations
Any APIs/services the system must connect to
To be decided
Timeline
  • Discovery & Design (6 weeks)
  • Core Build (12 weeks)
  • Integrations + Reporting (8 weeks)
  • Pilot Launch (4 weeks)
  • Company-Wide Rollout (4–6 weeks)
  • Monitoring & Improvement (ongoing)


System Design

Three-tier architecture – modern, reliable and secure:


Designs and assets

Modern and intuitive user interface, great user experience.